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Frequently asked questions
What does NerdWallet do?
At NerdWallet, our mission is to provide clarity for all of life's financial decisions. We do this through financial education and empowerment, helping you to make the smartest choices when it comes to improving your credit score, tracking your spending, choosing the best credit card, and more. See our About Us page for more information.
If you’re still not sure what card to get, feel free to contact us directly, and our team of experts can help. Please include your credit score, the type of card you’re looking for (cash-back, travel, balance transfer, etc.), and any other relevant details in your response so that we can give the best possible recommendation.
How can I reset the password to my NerdWallet account?
You can reset your NerdWallet password by entering your email address on this page.
If the answer to your security question is registering as incorrect when you enter it, please follow the instructions here.
Note that if you registered using your Google account, you'll need to sign in by clicking the Sign in with Google button, instead of manually entering a username and password.
I have a personal finance question. Where can I find advice?
We recommend sharing your question in the NerdWallet Community forum , where you can connect with other members who may have experience with your situation.
I've reviewed my credit report and found some incorrect information. How do I dispute it?
NerdWallet employees are not able to update the information on your credit report directly, but you can dispute inaccuracies with TransUnion, our credit score partner. Their Dispute Your Credit page is a great place to start.
How do I unsubscribe from NerdWallet emails?
If you’d like to unsubscribe from a particular type of NerdWallet email , you can click the "unsubscribe" link found at the bottom of the original email you received from us.
If you'd like to unsubscribe from all emails, visit the email communications section of your account and click the box next to, "Disable all emails."
I'm having trouble linking my bank account. What steps should I take?
There are a few potential reasons you may run into trouble linking your bank account. Please see this section to review troubleshooting topics. If you're seeing an error message during the linking process, please visit this article for instructions.
Why did I receive a message saying that I logged in from a new device?
This message is often prompted by one of several common technical issues and does not necessarily mean your account has been compromised. See this article for more details and instructions for securing your account, if necessary.