Troubleshooting and Errors
Start here if you're encountering a problem!
37 articles
- General Troubleshooting Tips
- Trouble Signing In: “Password Change Required”
- How do I unblock my account? I’m getting an error that I’ve tried to log into my account too many times.
- I'm trying to get my credit score, but am getting a message that I've been blocked for 30 days.
- Oops! Something Went Wrong
- Issues Connecting Your TransUnion Credit Score to NerdWallet
- I'm seeing an error message and being asked to re-link my bank account. What should I do?
- Why can't I see my credit score on NerdWallet?
- My bank account category is wrong!
- Some of my transactions are not showing up. How do I get this fixed?
- I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
- I've reviewed my credit report and found some wrong information. How do I dispute it?
- My employer or address information is incorrect on my credit report. How do I dispute this?
- I was blocked from seeing my credit score for 30 days. How can I try again?
- I'm re-linking my account. Why am I being told you can’t access one of my accounts?
- I successfully linked my bank but some or all of my accounts aren't showing up.
- I'm trying to link one of my bank accounts to my NerdWallet account, and I'm seeing the bank name more than once on the list. Which should I pick?
- I’m trying to link my account but it just keeps loading. What should I do?
- I tried to link a bank account to my NerdWallet account, but am getting an error message. What should I do?
- I don't recognize an account that's listed on my credit report. How can I find out more about it?
- I'm trying to get my credit score, but I'm getting a message that my identity cannot be verified.
- I'm trying to get my credit score. Why am I getting a message that there's not enough data to generate it?
- I'm trying to get my credit score - why am I being asked for my phone number?
- Not Receiving NerdWallet Verification Texts
- Revoked Plaid Authorization for Linked Bank on Atomic Account
- I'm re-linking my bank account. Why am I being told some of my account info may not carry over?
- I'm trying to link one of my bank accounts to my NerdWallet account, but I'm unable to find it on the list
- I’ve paid off and closed an account. Why is it still on my credit report?
- I made a typo while entering my information to view my credit score!
- My home property value is missing or incorrect
- My phone number has already been used. I can’t connect my bank accounts!
- Why are the funds I withdrew from my Atomic account delayed?
- Why is my phone number invalid for text verification?
- It says you already have my credit info on file. What does that mean?
- Trouble Linking Your Bank Account? Try These Steps
- What does the Capital One and Discover transition mean for my linked accounts?
- I'm stuck in a sign-in loop — the app keeps sending me back to the login screen