Troubleshooting and Errors
Start here if you're encountering a problem!
35 articles
General Troubleshooting Tips
Trouble Signing In: “Password Change Required”
How do I unblock my account? I’m getting an error that I’ve tried to log into my account too many times.
I'm trying to get my credit score, but am getting a message that I've been blocked for 30 days.
Oops! Something Went Wrong
Issues Connecting Your TransUnion Credit Score to NerdWallet
I'm seeing an error message and being asked to re-link my bank account. What should I do?
Why can't I see my credit score on NerdWallet?
My bank account category is wrong!
Some of my transactions are not showing up. How do I get this fixed?
I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
I've reviewed my credit report and found some wrong information. How do I dispute it?
My spending total looks wrong. How is this being calculated?
My employer or address information is incorrect on my credit report. How do I dispute this?
I was blocked from seeing my credit score for 30 days. How can I try again?
I'm re-linking my account. Why am I being told you can’t access one of my accounts?
I successfully linked my bank but some or all of my accounts aren't showing up.
I'm trying to link one of my bank accounts to my NerdWallet account, and I'm seeing the bank name more than once on the list. Which should I pick?
I’m trying to link my account but it just keeps loading. What should I do?
I tried to link a bank account to my NerdWallet account, but am getting an error message. What should I do?
I don't recognize an account that's listed on my credit report. How can I find out more about it?
I'm trying to get my credit score, but I'm getting a message that my identity cannot be verified.
I'm trying to get my credit score. Why am I getting a message that there's not enough data to generate it?
I'm trying to get my credit score - why am I being asked for my phone number?
Not Receiving NerdWallet Verification Texts
Revoked Plaid Authorization for Linked Bank on Atomic Account
I'm re-linking my bank account. Why am I being told some of my account info may not carry over?
I'm trying to link one of my bank accounts to my NerdWallet account, but I'm unable to find it on the list.
I’ve paid off and closed an account. Why is it still on my credit report?
I made a typo while entering my information to view my credit score!
My home property value is missing or incorrect
My phone number has already been used. I can’t connect my bank accounts!
Why are the funds I withdrew from my Atomic account delayed?
Why is my phone number invalid for text verification?
It says you already have my credit info on file. What does that mean?