Re-linking your financial accounts
Occasionally, our account-linking partner may experience connection issues with certain financial institutions that require you re-link your account. If one of your linked accounts becomes disconnected, you'll see a message prompting you to re-link it.
Most financial institutions remain available for re-linking. However, some institutions may temporarily become unavailable or may not provide all of your historical transaction data after you reconnect your account.
If your financial institution is available
In most cases, you'll be automatically taken to the re-linking flow. Simply follow the on-screen prompts to reconnect your account.
If you're not redirected automatically, you'll be asked to search for your financial institution before continuing the re-linking process. Once your account is successfully re-linked, your previous transaction history will usually be restored. However, the amount of historical data available depends on what your financial institution shares.
If the re-linking flow completes but returns you to the start screen without an error message, try re-linking through a web browser on your computer rather than the mobile app. If the issue continues after that, please contact our support team for further assistance.
If your financial institution isn't available
If you search for your financial institution and it doesn't appear in the results, you can add your account manually by following these steps. You can also check back later, as new financial institutions are regularly added to our account-linking partner's supported list.
If your bank was recently acquired or migrated to a new institution, you may need to link the new institution separately. In this case, we recommend hiding your old account from net worth calculations (rather than deleting it) so your historical transaction data stays visible while your current balance comes from the new connection.
If your credentials are correct but re-linking still fails
If your login credentials are correct but re-linking fails anyway, the issue is likely an expired connection token rather than a problem with your password or institution availability. This can happen when your bank updates its security settings or when an existing Plaid connection times out.
To resolve this, fully unlink the account and re-link it from scratch — this generates a new connection token and typically resolves the issue. If it still fails, try the process from a web browser rather than the mobile app.
About historical transactions
When you re-link an account, we attempt to restore your historical transaction data. However, not all financial institutions provide the same amount of transaction history. Some may only share a limited date range, which means you may not see all of your previous spending history after reconnecting.
If your financial institution has this limitation, you'll see a message before you complete the re-linking process letting you know that some older transactions may not be restored.
Re-linking does not artificially alter your net worth graph — balances always reflect the real account values recorded at the time. However, if your institution shares less historical data after reconnecting, some older data points may no longer appear in your graph going back as far as before. This can make your Net Worth graph appear incorrect because relinking is treated as a new connection.
We recommend proceeding with the re-link so your account can resume syncing new transactions. While some historical data may be unavailable, new transactions will continue to appear normally going forward. If your account appears to have re-linked successfully but balances or transactions are still showing incorrectly, wait up to 24 hours for a full data refresh. If the problem persists after that, please contact our support team.