Why your credit score or bank accounts disappeared after using Apple Sign-In
Who this is for:
Users who added Apple Sign-In to their NerdWallet account and now see missing information like their credit score or linked bank accounts.
What this article covers:
This explains why your data might appear missing after signing in with Apple and how to get back to your original NerdWallet account.
Why this happens
If you used "Sign in with Apple" and chose to hide your email, NerdWallet may have created a brand-new account for you. This new account won’t show your linked bank accounts or credit score, because it’s not connected to your original profile.
Nothing is lost—your original account is still safe. You’re just signed into a different (new) account.
How to fix it
Log out of the account you’re currently in.
Sign back in using the method you used originally:
Your email and password, or
Google Sign-In (if that’s what you used before)
You should now see your credit score, linked accounts, and other saved data.
What to do next
To avoid confusion in the future, we recommend closing the new account that was created using Apple Sign-In.
Common questions
Q: Will I lose any data from my original account?
No. Your original account and data remain unchanged and secure.
Q: Why did this happen just because I hid my email?
When you choose Apple’s “Hide My Email” feature, Apple creates a new anonymous email. NerdWallet treats this as a new user, which results in a separate account.
Q: Can I link my Apple ID to my original account instead?
At this time, you can’t merge accounts. Stick with your original login method to access your existing information.
Q: Can I just change the email address?
No, it is not possible to change the email on a NerdWallet account that is set up with Apple auth.
If you need to use a different email address for your NerdWallet account, you'll need to close the current account and open a new one with the new email address. This is a limitation imposed in part by Apple as a security measure and NerdWallet is unable to make exceptions.
Need more help?
Still stuck? Contact us here and our team can help.