What if I lose or replace my phone and have a new phone number? 

If you lose or replace your device, or are using a new phone number and are unable to complete your established MFA challenge, we may be able to reset your MFA challenge, but we will need to verify your identity first.

Please contact the NerdWallet support team at support@nerdwallet.com so we can help you.

Please be sure to reach out from the email address associated with your NerdWallet account to help us identify you.

Please do not send any personally identifiable information or documents containing sensitive information unless requested during the MFA reset process. We care about your privacy and security!