# NerdWallet Help Center

> Answers to Your NerdWallet Support Questions

## English

### Troubleshooting and Errors

- [Trouble Signing In: “Password Change Required”](https://support.nerdwallet.com/en/articles/14035975-trouble-signing-in-password-change-required.md)
- [General Troubleshooting Tips](https://support.nerdwallet.com/en/articles/14036952-general-troubleshooting-tips.md): If you reach out to NerdWallet's support team with a technical issue, we may ask you to try one or more of the below steps in order to narrow down potential underlying issues.
- [How do I unblock my account? I’m getting an error that I’ve tried to log into my account too many times.](https://support.nerdwallet.com/en/articles/14035979-how-do-i-unblock-my-account-i-m-getting-an-error-that-i-ve-tried-to-log-into-my-account-too-many-times.md)
- [I'm trying to get my credit score, but am getting a message that I've been blocked for 30 days.](https://support.nerdwallet.com/en/articles/14036004-i-m-trying-to-get-my-credit-score-but-am-getting-a-message-that-i-ve-been-blocked-for-30-days.md)
- [Oops! Something Went Wrong](https://support.nerdwallet.com/en/articles/14035977-oops-something-went-wrong.md)
- [Issues Connecting Your TransUnion Credit Score to NerdWallet](https://support.nerdwallet.com/en/articles/14035978-issues-connecting-your-transunion-credit-score-to-nerdwallet.md)
- [I'm seeing an error message and being asked to re-link my bank account. What should I do?](https://support.nerdwallet.com/en/articles/14035980-i-m-seeing-an-error-message-and-being-asked-to-re-link-my-bank-account-what-should-i-do.md)
- [Why can't I see my credit score on NerdWallet?](https://support.nerdwallet.com/en/articles/14035984-why-can-t-i-see-my-credit-score-on-nerdwallet.md)
- [My bank account category is wrong!](https://support.nerdwallet.com/en/articles/14035988-my-bank-account-category-is-wrong.md)
- [Some of my transactions are not showing up. How do I get this fixed?](https://support.nerdwallet.com/en/articles/14035991-some-of-my-transactions-are-not-showing-up-how-do-i-get-this-fixed.md)
- [I’m seeing a transaction that I didn’t make in my account. Why is this showing up?](https://support.nerdwallet.com/en/articles/14035992-i-m-seeing-a-transaction-that-i-didn-t-make-in-my-account-why-is-this-showing-up.md)
- [I've reviewed my credit report and found some wrong information. How do I dispute it?](https://support.nerdwallet.com/en/articles/14035993-i-ve-reviewed-my-credit-report-and-found-some-wrong-information-how-do-i-dispute-it.md)
- [My spending total looks wrong. How is this being calculated?](https://support.nerdwallet.com/en/articles/14035998-my-spending-total-looks-wrong-how-is-this-being-calculated.md)
- [My employer or address information is incorrect on my credit report. How do I dispute this?](https://support.nerdwallet.com/en/articles/14036000-my-employer-or-address-information-is-incorrect-on-my-credit-report-how-do-i-dispute-this.md)
- [I was blocked from seeing my credit score for 30 days. How can I try again?](https://support.nerdwallet.com/en/articles/14035981-i-was-blocked-from-seeing-my-credit-score-for-30-days-how-can-i-try-again.md)
- [I'm re-linking my account. Why am I being told you can’t access one of my accounts?](https://support.nerdwallet.com/en/articles/14035985-i-m-re-linking-my-account-why-am-i-being-told-you-can-t-access-one-of-my-accounts.md)
- [I successfully linked my bank but some or all of my accounts aren't showing up.](https://support.nerdwallet.com/en/articles/14035986-i-successfully-linked-my-bank-but-some-or-all-of-my-accounts-aren-t-showing-up.md)
- [I'm trying to link one of my bank accounts to my NerdWallet account, and I'm seeing the bank name more than once on the list. Which should I pick?](https://support.nerdwallet.com/en/articles/14035994-i-m-trying-to-link-one-of-my-bank-accounts-to-my-nerdwallet-account-and-i-m-seeing-the-bank-name-more-than-once-on-the-list-which-should-i-pick.md)
- [I’m trying to link my account but it just keeps loading. What should I do?](https://support.nerdwallet.com/en/articles/14035995-i-m-trying-to-link-my-account-but-it-just-keeps-loading-what-should-i-do.md)
- [I tried to link a bank account to my NerdWallet account, but am getting an error message. What should I do?](https://support.nerdwallet.com/en/articles/14035996-i-tried-to-link-a-bank-account-to-my-nerdwallet-account-but-am-getting-an-error-message-what-should-i-do.md)
- [I don't recognize an account that's listed on my credit report. How can I find out more about it?](https://support.nerdwallet.com/en/articles/14035999-i-don-t-recognize-an-account-that-s-listed-on-my-credit-report-how-can-i-find-out-more-about-it.md)
- [I'm trying to get my credit score, but I'm getting a message that my identity cannot be verified.](https://support.nerdwallet.com/en/articles/14036001-i-m-trying-to-get-my-credit-score-but-i-m-getting-a-message-that-my-identity-cannot-be-verified.md)
- [I'm trying to get my credit score. Why am I getting a message that there's not enough data to generate it?](https://support.nerdwallet.com/en/articles/14036003-i-m-trying-to-get-my-credit-score-why-am-i-getting-a-message-that-there-s-not-enough-data-to-generate-it.md)
- [I'm trying to get my credit score - why am I being asked for my phone number?](https://support.nerdwallet.com/en/articles/14036006-i-m-trying-to-get-my-credit-score-why-am-i-being-asked-for-my-phone-number.md)
- [Not Receiving NerdWallet Verification Texts](https://support.nerdwallet.com/en/articles/14036026-not-receiving-nerdwallet-verification-texts.md)
- [Revoked Plaid Authorization for Linked Bank on Atomic Account](https://support.nerdwallet.com/en/articles/14036042-revoked-plaid-authorization-for-linked-bank-on-atomic-account.md)
- [I'm re-linking my bank account. Why am I being told some of my account info may not carry over?](https://support.nerdwallet.com/en/articles/14036054-i-m-re-linking-my-bank-account-why-am-i-being-told-some-of-my-account-info-may-not-carry-over.md)
- [I'm trying to link one of my bank accounts to my NerdWallet account, but I'm unable to find it on the list](https://support.nerdwallet.com/en/articles/14036070-i-m-trying-to-link-one-of-my-bank-accounts-to-my-nerdwallet-account-but-i-m-unable-to-find-it-on-the-list.md)
- [I’ve paid off and closed an account. Why is it still on my credit report?](https://support.nerdwallet.com/en/articles/14036079-i-ve-paid-off-and-closed-an-account-why-is-it-still-on-my-credit-report.md)
- [I made a typo while entering my information to view my credit score!](https://support.nerdwallet.com/en/articles/14035997-i-made-a-typo-while-entering-my-information-to-view-my-credit-score.md)
- [My home property value is missing or incorrect](https://support.nerdwallet.com/en/articles/14035989-my-home-property-value-is-missing-or-incorrect.md)
- [My phone number has already been used. I can’t connect my bank accounts!](https://support.nerdwallet.com/en/articles/14035990-my-phone-number-has-already-been-used-i-can-t-connect-my-bank-accounts.md)
- [Why are the funds I withdrew from my Atomic account delayed?](https://support.nerdwallet.com/en/articles/14035976-why-are-the-funds-i-withdrew-from-my-atomic-account-delayed.md)
- [Why is my phone number invalid for text verification?](https://support.nerdwallet.com/en/articles/14036032-why-is-my-phone-number-invalid-for-text-verification.md)
- [It says you already have my credit info on file. What does that mean?](https://support.nerdwallet.com/en/articles/14036008-it-says-you-already-have-my-credit-info-on-file-what-does-that-mean.md)
- [Trouble Linking Your Bank Account? Try These Steps](https://support.nerdwallet.com/en/articles/15424706-trouble-linking-your-bank-account-try-these-steps.md)

### Email and Notifications

- [Why am I receiving a privacy policy or terms of use update?](https://support.nerdwallet.com/en/articles/14036018-why-am-i-receiving-a-privacy-policy-or-terms-of-use-update.md)
- [Why did I receive a message saying that there's been a new login to my account?](https://support.nerdwallet.com/en/articles/14036019-why-did-i-receive-a-message-saying-that-there-s-been-a-new-login-to-my-account.md)
- [How to Unsubscribe from Emails](https://support.nerdwallet.com/en/articles/14036021-how-to-unsubscribe-from-emails.md)
- [How often will I receive updates about my credit score and report from NerdWallet?](https://support.nerdwallet.com/en/articles/14036022-how-often-will-i-receive-updates-about-my-credit-score-and-report-from-nerdwallet.md)
- [What is this mark on my credit report?](https://support.nerdwallet.com/en/articles/14036024-what-is-this-mark-on-my-credit-report.md)
- [My credit score dropped and I'm not sure why.](https://support.nerdwallet.com/en/articles/14036020-my-credit-score-dropped-and-i-m-not-sure-why.md)

### Account and Login

- [Adding an MFA Method or Updating Your MFA Method or Phone Number When Your Existing Method Still Works](https://support.nerdwallet.com/en/articles/14036823-adding-an-mfa-method-or-updating-your-mfa-method-or-phone-number-when-your-existing-method-still-works.md): How to Add or Update Your MFA Method or Phone Number \(When You Still Have Access\)
- [Change Phone Number](https://support.nerdwallet.com/en/articles/14036872-change-phone-number.md): For customers wanting to change the phone number associated with their NerdWallet account
- [Close, Delete, or Deactivate My NerdWallet Account](https://support.nerdwallet.com/en/articles/14036892-close-delete-or-deactivate-my-nerdwallet-account.md): For customers who want to close, delete, or deactivate their NerdWallet account themselves.
- [How can I change the email for my NerdWallet account?](https://support.nerdwallet.com/en/articles/14036988-how-can-i-change-the-email-for-my-nerdwallet-account.md): For customers who would like to know about changing the email address associated with their NerdWallet account
- [Multi-Factor Authentication Basics](https://support.nerdwallet.com/en/articles/14036028-multi-factor-authentication-basics.md)
- [Login Methods and Experiences for NerdWallet](https://support.nerdwallet.com/en/articles/14036027-login-methods-and-experiences-for-nerdwallet.md)
- [Joint Accounts](https://support.nerdwallet.com/en/articles/14036030-joint-accounts.md)
- [I'm trying to log in to my NerdWallet account, but am being asked for information beyond my username and password.](https://support.nerdwallet.com/en/articles/14036034-i-m-trying-to-log-in-to-my-nerdwallet-account-but-am-being-asked-for-information-beyond-my-username-and-password.md)
- [I lost my phone or got a new one and I'm locked out of my account!](https://support.nerdwallet.com/en/articles/14036037-i-lost-my-phone-or-got-a-new-one-and-i-m-locked-out-of-my-account.md)
- [I forgot the password to my NerdWallet account. How can I reset it?](https://support.nerdwallet.com/en/articles/14036039-i-forgot-the-password-to-my-nerdwallet-account-how-can-i-reset-it.md)
- [I added Apple sign-in to my NerdWallet account and now my bank accounts/credit score have disappeared!](https://support.nerdwallet.com/en/articles/14035987-i-added-apple-sign-in-to-my-nerdwallet-account-and-now-my-bank-accounts-credit-score-have-disappeared.md)

### Privacy and Data

- [Hey NerdWallet, I Didn't Sign Up For This!](https://support.nerdwallet.com/en/articles/14036966-hey-nerdwallet-i-didn-t-sign-up-for-this.md): This article is for people who compared financial products \(such as loans or insurance\) on NerdWallet, received an email from us, and do not remember creating an account or setting a password.
- [How can I deal with financial fraud or identity theft?](https://support.nerdwallet.com/en/articles/14037306-how-can-i-deal-with-financial-fraud-or-identity-theft.md): For customers experiencing identity theft or scams
- [What is the California Consumer Privacy Act \("CCPA"\) and how can I make a CCPA request?](https://support.nerdwallet.com/en/articles/14036014-what-is-the-california-consumer-privacy-act-ccpa-and-how-can-i-make-a-ccpa-request.md)
- [Security and Privacy Information](https://support.nerdwallet.com/en/articles/14036016-security-and-privacy-information.md)
- [Personal Information Deletion Requests](https://support.nerdwallet.com/en/articles/14036009-personal-information-deletion-requests.md)
- [NerdWallet Privacy Preference Requests](https://support.nerdwallet.com/en/articles/14036010-nerdwallet-privacy-preference-requests.md)
- [I'd like to remove all my information from NerdWallet, per the GDPR.](https://support.nerdwallet.com/en/articles/14036015-i-d-like-to-remove-all-my-information-from-nerdwallet-per-the-gdpr.md)
- [How secure is my NerdWallet account?](https://support.nerdwallet.com/en/articles/14036017-how-secure-is-my-nerdwallet-account.md)
- [How do I opt out from personal loan offers?](https://support.nerdwallet.com/en/articles/14036012-how-do-i-opt-out-from-personal-loan-offers.md)

### Using NerdWallet

- [Can I change the banking information for ACH rewards redemption?](https://support.nerdwallet.com/en/articles/14036862-can-i-change-the-banking-information-for-ach-rewards-redemption.md): For Customer looking to redeem NerdWallet+ rewards
- [Does my NerdWallet account provide a credit score from all three credit bureaus?](https://support.nerdwallet.com/en/articles/14036936-does-my-nerdwallet-account-provide-a-credit-score-from-all-three-credit-bureaus.md)
- [Does NerdWallet have a phone number?](https://support.nerdwallet.com/en/articles/14036943-does-nerdwallet-have-a-phone-number.md)
- [How can I add transactions manually?](https://support.nerdwallet.com/en/articles/14036981-how-can-i-add-transactions-manually.md)
- [How Can I Close My Atomic Account?](https://support.nerdwallet.com/en/articles/14037281-how-can-i-close-my-atomic-account.md)
- [Guest Posts](https://support.nerdwallet.com/en/articles/14037366-guest-posts.md)
- [How can I hide a transaction from my spending calculations?](https://support.nerdwallet.com/en/articles/14037385-how-can-i-hide-a-transaction-from-my-spending-calculations.md): For customers who want to edit their financial records on NerdWallet
- [What does NerdWallet do?](https://support.nerdwallet.com/en/articles/14036062-what-does-nerdwallet-do.md)
- [What is the credit simulator?](https://support.nerdwallet.com/en/articles/14036084-what-is-the-credit-simulator.md)
- [Will checking my credit score on NerdWallet harm my score?](https://support.nerdwallet.com/en/articles/14036073-will-checking-my-credit-score-on-nerdwallet-harm-my-score.md)
- [Why are some numbers in my transactions green?](https://support.nerdwallet.com/en/articles/14036069-why-are-some-numbers-in-my-transactions-green.md)
- [What kind of credit score do I get with my NerdWallet account?](https://support.nerdwallet.com/en/articles/14036072-what-kind-of-credit-score-do-i-get-with-my-nerdwallet-account.md)
- [What is the Atomic Treasury account?](https://support.nerdwallet.com/en/articles/14036049-what-is-the-atomic-treasury-account.md)
- [Transaction Categories](https://support.nerdwallet.com/en/articles/14036075-transaction-categories.md)
- [The credit simulator said that applying for credit would help my credit score, but it dropped instead!](https://support.nerdwallet.com/en/articles/14036078-the-credit-simulator-said-that-applying-for-credit-would-help-my-credit-score-but-it-dropped-instead.md)
- [Refresh Bank Account Information](https://support.nerdwallet.com/en/articles/14036050-refresh-bank-account-information.md)
- [Net Income Estimation App Feature](https://support.nerdwallet.com/en/articles/14036041-net-income-estimation-app-feature.md)
- [NerdWallet+ Membership and Rewards – FAQs](https://support.nerdwallet.com/en/articles/14036040-nerdwallet-membership-and-rewards-faqs.md)
- [NerdWallet Subscriptions and Bills FAQs](https://support.nerdwallet.com/en/articles/14036047-nerdwallet-subscriptions-and-bills-faqs.md)
- [NerdWallet Mortgage Experts Frequently Asked Questions](https://support.nerdwallet.com/en/articles/14036048-nerdwallet-mortgage-experts-frequently-asked-questions.md)
- [NerdWallet Cash Account FAQs](https://support.nerdwallet.com/en/articles/14036043-nerdwallet-cash-account-faqs.md)
- [NerdWallet App Available Features](https://support.nerdwallet.com/en/articles/14036061-nerdwallet-app-available-features.md)
- [Manually Add Bank Account](https://support.nerdwallet.com/en/articles/14036052-manually-add-bank-account.md)
- [Linking My Bank Accounts: Special Instructions](https://support.nerdwallet.com/en/articles/14035982-linking-my-bank-accounts-special-instructions.md)
- [Linking Multiple Accounts with Different Login Credentials from the Same Bank](https://support.nerdwallet.com/en/articles/14036056-linking-multiple-accounts-with-different-login-credentials-from-the-same-bank.md)
- [I use a couple of different websites to check my credit score each month. Why is it different on each site?](https://support.nerdwallet.com/en/articles/14036007-i-use-a-couple-of-different-websites-to-check-my-credit-score-each-month-why-is-it-different-on-each-site.md)
- [I live outside the U.S. Can I create an account with NerdWallet?](https://support.nerdwallet.com/en/articles/14036033-i-live-outside-the-u-s-can-i-create-an-account-with-nerdwallet.md)
- [I have multiple accounts at the same bank. How can I unlink just one of those accounts?](https://support.nerdwallet.com/en/articles/14036059-i-have-multiple-accounts-at-the-same-bank-how-can-i-unlink-just-one-of-those-accounts.md)
- [I have a personal finance question. Where can I find advice?](https://support.nerdwallet.com/en/articles/14036076-i-have-a-personal-finance-question-where-can-i-find-advice.md)
- [How will certain actions affect my credit score?](https://support.nerdwallet.com/en/articles/14036081-how-will-certain-actions-affect-my-credit-score.md)
- [How to see my credit score and credit report](https://support.nerdwallet.com/en/articles/14036068-how-to-see-my-credit-score-and-credit-report.md)
- [How to Link and Unlink Bank Accounts](https://support.nerdwallet.com/en/articles/14036060-how-to-link-and-unlink-bank-accounts.md)
- [How much does a NerdWallet account cost?](https://support.nerdwallet.com/en/articles/14036083-how-much-does-a-nerdwallet-account-cost.md)
- [How old do I need to be to create a NerdWallet account?](https://support.nerdwallet.com/en/articles/14036029-how-old-do-i-need-to-be-to-create-a-nerdwallet-account.md)
- [How does NerdWallet make money?](https://support.nerdwallet.com/en/articles/14036067-how-does-nerdwallet-make-money.md)
- [How do I track my rewards/points?](https://support.nerdwallet.com/en/articles/14036063-how-do-i-track-my-rewards-points.md)
- [How do I redeem my rewards?](https://support.nerdwallet.com/en/articles/14036071-how-do-i-redeem-my-rewards.md)
- [How do I get started with NerdWallet?](https://support.nerdwallet.com/en/articles/14036055-how-do-i-get-started-with-nerdwallet.md)
- [How can I remove an account from my spending and balance calculations?](https://support.nerdwallet.com/en/articles/14036058-how-can-i-remove-an-account-from-my-spending-and-balance-calculations.md)
- [How can I edit my "Net worth" details?](https://support.nerdwallet.com/en/articles/14036057-how-can-i-edit-my-net-worth-details.md)
- [Where can I find information about the NerdUp secured credit card program?](https://support.nerdwallet.com/en/articles/15935296-where-can-i-find-information-about-the-nerdup-secured-credit-card-program.md)
- [Atomic Deposit Basics](https://support.nerdwallet.com/en/articles/15892115-atomic-deposit-basics.md)