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Changing password

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A Linda Hudson
Can't remember old password and not getting security question
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    Winslow J

    Hi Linda,

    Thanks for posting your issue! In this case, since it's an account login situation and we'll need to keep these communications secure and private, please reach out directly to support@nerdwallet.com by email or from within the app in the app menu > SUPPORT option.

    It sounds like you might have used Google auth or Sign in with Apple rather than a password to create your account, in which case the password reset won't work and you won't see a security question.

    Whatever the situation is, our support agents can get it sorted out for you!

    Best,

    Winslow

    NerdWallet Support

     

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