Text Verification Not Working

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Monique Franklin

• March 31, 2021 22:05

Hello,

I just tried to set up a NerdWallet account to see my credit score but it's telling me my phone number has already been used. I might've had a NerdWallet account a long time ago but I can't remember. Can anyone help me see my credit score?

1

• Official comment

  

  Philip

  • April 04, 2021 18:52

  Hi Monique,

  I'm sorry you're having that trouble!  I would suggest you write to us over in support so we can get you taken care of.  The response might contain some sensitive information, so we can help you privately over there!  Just log into your NerdWallet account and select Support.  We'll be looking forward to helping you!

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  Deborah Allsbrook

  • May 13, 2023 23:05

  I already did that, twice!

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  Victor D

  • May 14, 2023 20:06

  Hi Deborah -

   

  We're sorry you're having difficulty with your account. We've sent you an email message which explains how to resolve the issue. 

   

  Best Regards,

  Victor

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  Victor D

  • June 02, 2023 18:58

  Hi Melinda!

   

  We sent you an email message explaining how to resolve the issue.

   

  Best Regards,

  Victor

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