So, I've had an Ally savings account for years now, and it's been a great experience, overall.
This morning, however, when trying to login, I was asked to "Update My Profile," which involved a requirement to provide employment information. It was not an optional request—their system makes it very clear that they are "required to collect your employment information..." (the available options included a list of occupations, including "unemployed," as well as an "Other" option, which also requires the name of your employer).
Even more surprising: without completing that portion of the profile, I was unable to fully login and see my account details.
I then spent an hour chatting with one of their CS agents, trying to understand who/what was requiring that information—what Federal entity or recent legislation was making employment data mandatory for a savings account (!). The chat session was basically fruitless; the agent was unable to provide any useful answers and seemed mystified by the whole situation.
Can anyone comment on this situation? Is it standard practice now? Is this a new government requirement?
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