on-line banking recommendations

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Daw932

• August 03, 2020 19:19

okay, i want a human being or two to tell me about an on-line bank that actually cares about their clients.  i do not expect coddling, but with the pandemic and being physically disabled, i needed assistance with my current bank.  i needed a debit card ASAP - not in 7 to 10 working days - and when my money was ALREADY INSTALLED IN THE ACCOUNT AND MY PLUMBING BROKE - I NEEDED TO SIMPLY IDENTIFY MYSELF AND GET SOME OF MY MONEY DOWNLOADED TO A FRIEND'S DEBIT CARD SO I COULD REPAIR THE BREAK BEFORE MY KITCHEN FLOOR BEGAN TO BUBBLE UP FROM THE SUBFLOOR.  no, they could not help me.  now, i am facing at least $1500 in repairs to the kitchen floor.  i still do not have any help.  the bank has a lofty statement about they are being helpful during the pandemic, but apparently the help does not extend to actually alleviating my emergency.  i chose the bank because the reviews from nerdwallet were good.  that was a mistake.

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  Sara

  • August 04, 2020 16:46

  Hi, and welcome to the NerdWallet community!

  NerdWallet employees aren't able to provide personalized bank recommendations, so hopefully other members will weigh in with some suggestions, but I did want to address your frustration with a bank you chose based on NerdWallet's review. It sounds like you're going through an especially stressful time and I'm sorry to hear your bank hasn't been responsive when needed.

  If you'd like to share more details about your experience, including the name of your current bank, please feel free to send us an email at support@nerdwallet.com. We track this feedback and can share it with the appropriate team for their review.

  Thank you for your post and for taking the time to share your experience!

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