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on-line banking recommendations

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    Sara

    Hi, and welcome to the NerdWallet community!

    NerdWallet employees aren't able to provide personalized bank recommendations, so hopefully other members will weigh in with some suggestions, but I did want to address your frustration with a bank you chose based on NerdWallet's review. It sounds like you're going through an especially stressful time and I'm sorry to hear your bank hasn't been responsive when needed.

    If you'd like to share more details about your experience, including the name of your current bank, please feel free to send us an email at support@nerdwallet.com. We track this feedback and can share it with the appropriate team for their review.

    Thank you for your post and for taking the time to share your experience!

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