Account security

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John Higgins

• May 09, 2020 20:04

When trying to add a bank account the verification process asks me to choose which phone number to send the verification code to. There are more than one phone numbers in the list. I do not know the other phone number and I did not add it to my account. Anyone else have this happen to them?

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  Sara

  • May 11, 2020 16:30

  Hi John,

  Welcome to the community and thanks for your post. Sorry for the trouble with getting your bank account linked. We definitely want to help with that.

  I see that you've already emailed our support team for help, which is perfect, since we may need to take a closer look at your account to learn what's causing this issue. A member of our team will respond to your message shortly and will help troubleshoot from there.

  Let me know if I can help with anything else in the meantime!

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  Damiano Okaie

  • September 26, 2023 05:40

  Damiano, thanks. Can you please help find advisor for the account.

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  Damiano Okaie

  • September 26, 2023 05:42

  There must be advisor professional for the account.. Damiano Okaie

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