Accounts don't stay linked and are inaccurate

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David P

• July 07, 2024 18:41

My savings account keeps getting unlinked despite me not changing the password and it also says I still have $100 in the account, despite Nerdwallet updating less than an hour ago. Anyone else having this problem?

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• Official comment

  

  Victor D

  • July 11, 2024 16:11

  Hi there -

   

  Thanks for posting to the NerdWallet Community Forum!

  You can create a free Plaid account and check your linked banks' status pages here: https://dashboard.plaid.com/activity/status

  Usually, the Plaid status page for a bank or credit union will show an error message such as "updates will fail" or "item adds may fail" ("item add" means account linking) if you're having difficulty.  You can then monitor their status pages to see when the issues have been resolved. 

  If you'd like further assistance with account linking, please send a message to support@nerdwallet.com with the full bank name, account type (savings, checking, etc.) and web address you use to log in. 

   

  Best regards,

  Victor

   

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  Thomas Cook

  • July 09, 2024 14:15

  I'm having a similar problem with credit card balance.  Transactions are all up to date but the balance isn't updating.  Grr

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  Colter Traviss

  • August 29, 2024 13:52
  • Edited

  I'm having the same problem. I recently bought something from an online store, and even though I should have around £200 left in my account after purchasing the Arm Blaster, it's not updating properly. Despite not changing the password, my savings account keeps getting unlinked too. It's frustrating because I rely on accurate updates, and it’s confusing to see the wrong balance. If anyone else has found a fix, I'd love to hear it.Thank you,😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

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  John Mansory

  • October 12, 2024 10:26

  I totally understand your frustration, I was having the same issue with my account linked to Kingdom Arena. It can be really annoying when accounts get unlinked for no reason, especially when you’re trying to keep track of your finances. Have you tried reaching out to customer support for assistance? It might help to resolve the issue more quickly.

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