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Some NerdWallet Account Balances are really stale

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5 comments

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    Victor D

    Hi Michael -

     

    Thanks for posting to the NerdWallet Community Forum!

     

    Please send an email to support@nerdwallet.com with more information about your account balances and which area of your NerdWallet account you're referring to (account balances are displayed in your TransUnion credit report, and in your NerdWallet account Net Worth for Plaid linked accounts.)

     

    Best regards,

    Victor

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    Michael McLachlan

    Thought I would give this question a bump as it seems to be a continuing problem and I wonder if others see the same situation.  The balances do get an update but in several accounts, the update is a month or more behind the current date. The chief offenders seem to be a US Bank credit card, a Discover personal loan, and a retail card issued by Synchrony.

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    Victor D

    Hi Michael -

     

    Thanks for following up on this!

     

    Please send an email to support@nerdwallet.com with more information about your account balances and which area of your NerdWallet account you're referring to (account balances are displayed in your TransUnion credit report, and in your NerdWallet account Net Worth for Plaid linked accounts.)

     

    If you're referring to your credit report, it can take up to 2 months for an event like paying off a loan to show up on your report. 

     

    Cheers,

    Victor

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    Weather Forecast

    same 

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    Victor D

    Hi there -

     

    We're sorry if you're having difficulty with your NerdWallet account. 

     

    Please send an email to support@nerdwallet.com with more information, such as which area of your NerdWallet profile is showing incorrect data, what the correct data should be, and any other relevant details such as bank names and how long the information has been incorrect.

     

    Best regards,

    Victor

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