Some NerdWallet Account Balances are really stale

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Michael McLachlan

• May 26, 2023 17:10

I realize that NerdWallet relies on Transunion for balance reporting and TransUnion relies on the Issuer to report balances.  Some of my credit card balances are really stale, with some not having been updated since March and some since early April so data is more than a month old.

The thing is, I can to Mint which also uses TransUnion, and the account balances there are accurate so something is going on between NerdWallet and TransUnion for some of these accounts -- not all because some are accurate.

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• Official comment

  

  Victor D

  • November 08, 2023 20:52
  • Edited

  Hi Michael -

   

  Thanks for posting to the NerdWallet Community Forum!

   

  Please send an email to support@nerdwallet.com with more information about your account balances and which area of your NerdWallet account you're referring to (account balances are displayed in your TransUnion credit report, and in your NerdWallet account Net Worth for Plaid linked accounts.)

   

  Best regards,

  Victor

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  Michael McLachlan

  • November 04, 2023 13:58

  Thought I would give this question a bump as it seems to be a continuing problem and I wonder if others see the same situation.  The balances do get an update but in several accounts, the update is a month or more behind the current date. The chief offenders seem to be a US Bank credit card, a Discover personal loan, and a retail card issued by Synchrony.

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  Victor D

  • December 05, 2023 20:30

  Hi Michael -

   

  Thanks for following up on this!

   

  Please send an email to support@nerdwallet.com with more information about your account balances and which area of your NerdWallet account you're referring to (account balances are displayed in your TransUnion credit report, and in your NerdWallet account Net Worth for Plaid linked accounts.)

   

  If you're referring to your credit report, it can take up to 2 months for an event like paying off a loan to show up on your report. 

   

  Cheers,

  Victor

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  Weather Forecast

  • December 27, 2023 09:23

  same 

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  Victor D

  • December 28, 2023 17:12

  Hi there -

   

  We're sorry if you're having difficulty with your NerdWallet account. 

   

  Please send an email to support@nerdwallet.com with more information, such as which area of your NerdWallet profile is showing incorrect data, what the correct data should be, and any other relevant details such as bank names and how long the information has been incorrect.

   

  Best regards,

  Victor

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