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App not working as of 2/22/2023

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3 comments

  • Official comment
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    Victor D

    Hi Damon!

     

    Thanks for posting to the forum.

     

    We're sorry if our app is causing any difficulty. I suggest clearing the app cache, deleting it, and reinstalling. I have personally not encountered the issue of the app not opening, but I have seen it take longer than expected to open when I had an older phone. If you're using an older phone or software, the app may take a few seconds to open.

     

    Please send us a message if you continue having trouble: support@nerdwallet.com

     

    Best Regards,

     

    Victor

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    Shela Perry Williams

    I can sign in to NerdWallet on website. But, when download the NerdWallet App, then told wrong password. And, I was locked out.

    1
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  • Avatar
    Victor D

    Hi Shela!

     

    Please check your email, we've replied to you there. 

     

    Best regards,

    Victor

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