Difficulty beginning an application at a NerdWallet recommended financial institution

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Robert Kemps

• February 22, 2023 20:47

I am attempting to open a Hi-Yield Savings account at UFB Direct (Axos Bank).  Each time that I fill out the opening information and then click the "Start Application" link, it doesn't go anywhere.  I have been on the phone with them(UFB Bank Direct) and have done everything they suggested including clearing cookies, but still no success in beginning an application.  They have offered to take my information over the phone including my SS# but I am uncomfortable doing that.  Has anyone else experienced this problem?  If so, how did you resolve it?  Also, has anyone that opened an account at UFB Direct had any issues transferring funds back and forth between UFB Direct and another financial institution?

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• Official comment

  

  Victor D

  • February 23, 2023 20:53

  Thanks for posting to the NerdWallet Community Forum, Robert!

   

  We're sorry you're having difficulty opening an online banking account. 

   

  We've responded to you via email. If you need further assistance or have other questions, please reply to that message. 

   

  Best Regards,

   

  Victor

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