How secure is linking my accounts?
We take the protection of your confidential information seriously. NerdWallet has built its products based on best practices and industry standards.
Additionally, it’s important to note that NerdWallet does not sell your account information with third parties, nor do NerdWallet employees have the ability to see or access your account details.
How can I request new features?
We love hearing feature requests from our members! Feel free to send them over to us, and we’ll pass it over to our product team.
Some of my transactions are not showing up. How do I get this fixed?
The first thing to note is that pending transactions might not show up on your account until they are posted (finalized) with the merchant’s bank. This usually happens within a couple days, but sometimes may take longer. To check if the transaction is posted and finalized, you'll want to log into your financial institution's account and review your running transactions.
Our platform also updates nightly, so some transactions that are finalized during the day may not show up until the following day.
If a transaction has posted for more than a day and is still not showing up on your account, please try unlinking your account, and then linking it again. If this still doesn’t work, send us a message with details (including any screenshots, if possible), and we’ll get our engineering team to take a look!
I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
The information you see in your account comes directly from the financial institution that you linked with NerdWallet. If you’re seeing a transaction that you don’t recognize, we recommend checking your statement on the financial institution’s own website, and contacting them directly if you believe that the charge is not valid.
If you are seeing a transaction on your NerdWallet account, but cannot find it on your financial institution’s statement, please contact us with details. We’ll investigate!
How do I delete a transaction?
The transactions you see are categorized by date of occurrence across all of your linked accounts, and should reflect the same information you might see if you were to log into those accounts individually. There’s currently no way to delete or remove transactions from the transaction portion of our tool, but our team is considering the feature for future updates. Feel free to send us any feature requests, and we’ll pass it along!
I’m running into problems linking my Capital One account. What do I do?
If you’re having some trouble connecting your Capital One account, it’s likely because you’ll need to request an Access Code from Capital One before they allow NerdWallet to access your transaction information.
To get this Access Code, first sign into your Capital One account, and then take the following steps:
- Click the tab labeled “My Info”
- Under “Preferences”, click “Access Code”
- Click the button labeled “Create”
- Enter the code generated when requested in your NerdWallet account
How do I submit feedback to NerdWallet?
We’re always interested in your insights, ideas and questions, so feel free to email us.
Can I call someone with my questions?
We’re working on that! In the meantime, drop us an email and someone will be happy to help you.
How can I find out more about this company listed on my credit report?
For privacy and security reasons, we can’t see what’s on your credit report. You can try doing a quick online search for the company’s contact information.
What is this mark on my credit report?
Our credit report information comes directly from TransUnion, so if you want more details, check out their Credit Report Guide.
Why did my score drop?
Each credit bureau calculates scores in a different way, and we can't know exactly which factors they looked at or weighed more heavily than others. But here are a list of common things that could have caused a change:
- Closing or opening credit cards
- Applying for loans
- Using more of your available credit than you were before
- Maxing out your cards
- Sending an account into collections
Here is more information on why your score may have dropped. And don’t forget to check your credit info for errors.
When will my credit score be updated?
The short answer is that your credit score could be updated as much as once a week.
The long answer is that we pull our data from TransUnion, our credit report partner, so the score and information on your report comes directly from them. We pull that info once a week, but lenders usually report to the credit bureaus about once a month. The exact day is different from lender to lender, so we can’t always predict when accounts will be fully updated on your credit report.
Is my information secure with NerdWallet?
We take our responsibility to protect your confidential information seriously. NerdWallet has built its products based on best practices and industry standards. For example, we employ encryption, access controls, and regular testing by internal experts and third party firms to evaluate the effectiveness of our security measures to protect sensitive financial information.
What does NerdWallet do?
At NerdWallet, our mission is to provide clarity for all of life's financial decisions. We do this through financial education and empowerment, allowing people like you to make the smartest choices when it comes to issues such as choosing a credit card, insurance, or a loan. See our About Us page for more information.
Where does NerdWallet get all of its information?
We get all of our information from a variety of sources, including in-house personal finance specialists, industry experts and direct relationships with financial institutions.
I have a personal finance question. Is there anyone I can talk to for advice?
If you have a personal finance question, our team of advisors are here to help. Click here to submit a request, and a member of our team will respond with some personalized tips.
How does NerdWallet make money?
NerdWallet strives to be transparent with consumers, and in that spirit, we share how we make money. Some of the financial institutions with products on our site may pay us a referral fee when customers are approved for certain products. Please see here for more information on how we make money and to see some of the institutions we partner with.
Can I use some of your content in my own website or publication?
We’re so glad that you find our content helpful. Please submit a request and we’ll forward it to the right team for review.