My NerdWallet membership
Learn about the features of your account, from signing up to earning cash rewards.
Signing up for an account
Logging in to my account
Managing your NerdWallet account
Features of your account
NerdWallet's Money Transfer Service
- I want to transfer from my savings account. Why can't I?
- I want to transfer my money to a non-savings or checking account. Can I?
- I'm trying to transfer a smaller amount than is in my account. Why am I being told I have an insufficient balance?
- Why was my bank account unlinked from NerdWallet's money transfer service?
- Why couldn't you verify my information?
- Why am I seeing a message that the name I've entered doesn't match the name on my bank account?
Credit score + credit report
- Why is my “number of accounts” credit factor rated “poor?”
- How to get your credit score
- I've reviewed my credit report and found some incorrect information. How do I dispute it?
- My credit score dropped and I'm not sure why.
- What kind of credit score do I get with my NerdWallet account?
- I'm trying to get my credit score, but I'm getting a message that my identity cannot be verified.
Linking my bank accounts
- My phone number has already been used. I can’t connect my bank accounts!
- How do I link my bank accounts to my NerdWallet account?
- How secure is linking my accounts?
- I’m running into problems linking my Capital One account. What do I do?
- I'm trying to link one of my bank accounts to my NerdWallet account, but I'm unable to find it on the list.
- I'm trying to link one of my bank accounts to my NerdWallet account, and I'm seeing it more than once on the list. Which should I pick?
Tracking your spending
- Some of my transactions are not showing up. How do I get this fixed?
- I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
- How do I delete a transaction?
- Why are some numbers in my transactions green?
- Can I add another transaction category?
- How are my transactions categorized?
NerdWallet Cash Back
- What happens to my Cash Back rewards if I close my NerdWallet account?
- What is NerdWallet Cash Back and how does it work?
- How do I start using NerdWallet Cash Back?
- How many cards can I sign up?
- What is my primary card, and how do I change my primary card?
- Why is my card not currently included in NerdWallet Cash Back?
Billshark
- How do I negotiate a bill with Billshark using my NerdWallet account?
- Billshark negotiated a bill for me, but I don't see the new rate reflected on my bill.
- How can NerdWallet help me negotiate my bills?
- How much does it cost for Billshark to negotiate my bills?
- How much money could I save from Billshark’s services?
- How do I cancel a negotiation with Billshark?