My NerdWallet membership
Learn about the features of your account, from signing up to earning cash rewards.
Signing up for an account
Logging in to my account
- I'm trying to reset my password, but I don't remember the answer to my security question.
- I'm trying to log in to my NerdWallet account, but am being asked for information beyond my username and password.
- I'm trying to reset my password, but the answer to my security question is coming up as incorrect.
- How can I reset the password to my NerdWallet account?
Managing your NerdWallet account
Features of your account
NerdWallet's Money Transfer Service
- I want to transfer from my savings account. Why can't I?
- I want to transfer my money to a non-savings or checking account. Can I?
- I'm trying to transfer a smaller amount than is in my account. Why am I being told I have an insufficient balance?
- Why was my bank account unlinked from NerdWallet's money transfer service?
- Why couldn't you verify my information?
- Why am I seeing a message that the name I've entered doesn't match the name on my bank account?
Credit score + credit report
- Does my NerdWallet account provide a credit score from all 3 credit bureaus?
- How will certain actions affect my credit score?
- I'm trying to get my credit score, but I'm getting a message that my identity cannot be verified.
- How often will I receive updates about my credit score and report from NerdWallet?
- What kind of credit score do I get with my NerdWallet account?
- I'm trying to get my credit score, but am getting a message that I've been blocked for 30 days.
Linking my bank accounts
- How do I link my bank accounts to my NerdWallet account?
- How secure is linking my accounts?
- I’m running into problems linking my Capital One account. What do I do?
- I'm trying to link one of my bank accounts to my NerdWallet account, but I'm unable to find it on the list.
- I'm trying to link one of my bank accounts to my NerdWallet account, and I'm seeing it more than once on the list. Which should I pick?
- I’m trying to link my account but it just keeps loading. What should I do?
Tracking your spending
- Some of my transactions are not showing up. How do I get this fixed?
- I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
- How do I delete a transaction?
- Why are some numbers in my transactions green, and others have a minus sign in front of them?
- Can I add another transaction category?
- How are my transactions categorized?
NerdWallet Cash Back
- What happens to my Cash Back rewards if I close my NerdWallet account?
- What is NerdWallet Cash Back and how does it work?
- How do I start using NerdWallet Cash Back?
- How many cards can I sign up?
- What is my primary card, and how do I change my primary card?
- Why is my card not currently included in NerdWallet Cash Back?
Billshark
- How do I negotiate a bill with Billshark using my NerdWallet account?
- Billshark negotiated a bill for me, but I don't see the new rate reflected on my bill.
- How can NerdWallet help me negotiate my bills?
- How much does it cost for Billshark to negotiate my bills?
- How much money could I save from Billshark’s services?
- How do I cancel a negotiation with Billshark?