My NerdWallet membership
Learn about the features of your account, from signing up to earning cash rewards.
Signing up for an account
Logging in to my account
- I'm trying to reset my password, but I don't remember the answer to my security question.
- How can I reset the password to my NerdWallet account?
- Why did I receive a message saying that there's been a new login to my account?
- I added Apple sign-in to my NerdWallet account and now my bank accounts/credit score have disappeared - help!
- I signed up using Apple ID. Can I change the email associated with my NerdWallet account?
- How can I remove my Apple ID from NerdWallet?
Managing my NerdWallet account
- How do I unsubscribe from NerdWallet emails?
- How can I add an additional user to my NerdWallet account?
- How can I change the phone number associated with my account?
- What is the California Consumer Privacy Act ("CCPA") and how can I make a CCPA request?
- I'd like to remove all my information from NerdWallet, per the GDPR.
- How can I request new features?
My Savings
My credit score and credit report
- I've reviewed my credit report and found some wrong information. How do I dispute it?
- My credit score dropped and I'm not sure why.
- I made a typo while entering my information to view my credit score!
- How do I print my credit report?
- Your credit simulator said that applying for credit would help my credit score, but it dropped instead!
- I’ve paid off and closed an account. Why is it still on my credit report?
Linking my bank accounts
- I tried to link a bank account to my NerdWallet account, but am getting an error message. What should I do?
- I successfully linked my bank but some or all of my accounts aren't showing up.
- When I try to link more than one account from the same bank, one of them disappears!
- Why is my phone number invalid for text verification?
- My phone number has already been used. I can’t connect my bank accounts!
- How do I link my bank accounts to my NerdWallet account?
Tracking my spending
- My bank account category is wrong!
- How do I edit or remove a bill?
- How do I add my bills?
- How can I remove an account from my spending and balance calculations?
- Some of my transactions are not showing up. How do I get this fixed?
- I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
Home value
NerdWallet's Money Transfer Service
- I want to transfer my money to a non-savings or checking account. Can I?
- I'm trying to transfer a smaller amount than is in my account. Why am I being told I have an insufficient balance?
- Why was my bank account unlinked from NerdWallet's money transfer service?
- Why couldn't you verify my information?
- Why am I seeing a message that the name I've entered doesn't match the name on my bank account?
- I already linked my bank account. Why is NerdWallet asking me to link it again?
Rewards
- What happens to my cash back if I close my NerdWallet account?
- How do I earn extra cash back with NerdWallet?
- How do I start earning cash back with NerdWallet?
- How many cards can I sign up?
- What is my primary card, and how do I change my primary card?
- Why isn't my card eligible to earn extra cash back?
Billshark
- How do I negotiate a bill with Billshark using my NerdWallet account?
- Billshark negotiated a bill for me, but I don't see the new rate reflected on my bill.
- How can NerdWallet help me negotiate my bills?
- How much does it cost for Billshark to negotiate my bills?
- How much money could I save from Billshark’s services?
- How do I cancel a negotiation with Billshark?