My NerdWallet membership
Learn about the features of your account, from signing up to earning cash rewards.
Wealth
Home value
Signing up for an account
Logging in to my account
Managing your NerdWallet account
Features of your account
NerdWallet's Money Transfer Service
- I want to transfer from my savings account. Why can't I?
- I want to transfer my money to a non-savings or checking account. Can I?
- I'm trying to transfer a smaller amount than is in my account. Why am I being told I have an insufficient balance?
- Why was my bank account unlinked from NerdWallet's money transfer service?
- Why couldn't you verify my information?
- Why am I seeing a message that the name I've entered doesn't match the name on my bank account?
Credit score + credit report
- Your credit simulator said that applying for credit would help my credit score, but it dropped instead!
- I’ve paid off and closed an account. Why is it still on my credit report?
- Will checking my credit score on NerdWallet harm my score?
- I received a messaging saying I have a bad mark on my credit but I can’t see it.
- Why is my “number of accounts” credit factor rated “poor?”
- How to get your credit score
Linking my bank accounts
- Why is my phone number invalid for text verification?
- My phone number has already been used. I can’t connect my bank accounts!
- How do I link my bank accounts to my NerdWallet account?
- How secure is linking my accounts?
- I’m running into problems linking my Capital One account. What do I do?
- I'm trying to link one of my bank accounts to my NerdWallet account, but I'm unable to find it on the list.
Tracking your spending
- The Wealth section has my account category wrong!
- How do I edit or remove a bill?
- How do I add my bills?
- How can I remove an account from my spending and balance calculations?
- Some of my transactions are not showing up. How do I get this fixed?
- I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
Rewards
- What happens to my cash back if I close my NerdWallet account?
- How do I earn extra cash back with NerdWallet?
- How do I start earning cash back with NerdWallet?
- How many cards can I sign up?
- What is my primary card, and how do I change my primary card?
- Why isn't my card eligible to earn extra cash back?
Billshark
- How do I negotiate a bill with Billshark using my NerdWallet account?
- Billshark negotiated a bill for me, but I don't see the new rate reflected on my bill.
- How can NerdWallet help me negotiate my bills?
- How much does it cost for Billshark to negotiate my bills?
- How much money could I save from Billshark’s services?
- How do I cancel a negotiation with Billshark?