My NerdWallet membership
Learn about the features of your account, from signing up to earning cash rewards.
Signing up for an account
Logging in to my account
Managing my NerdWallet account
- What is the California Consumer Privacy Act ("CCPA") and how can I make a CCPA request?
- I'd like to remove all my information from NerdWallet, per the GDPR.
- How can I change the email address associated with my NerdWallet account?
- How can I request new features?
- How do I close my NerdWallet account?
- How do I unsubscribe from NerdWallet emails?
My Savings
My credit score and credit report
- Your credit simulator said that applying for credit would help my credit score, but it dropped instead!
- I’ve paid off and closed an account. Why is it still on my credit report?
- Will checking my credit score on NerdWallet harm my score?
- I received a messaging saying I have a bad mark on my credit but I can’t see it.
- Why is my “number of accounts” credit factor rated “poor?”
- How to get your credit score
Linking my bank accounts
- Why is my phone number invalid for text verification?
- My phone number has already been used. I can’t connect my bank accounts!
- How do I link my bank accounts to my NerdWallet account?
- How secure is linking my accounts?
- I’m running into problems linking my Capital One account. What do I do?
- I'm trying to link one of my bank accounts to my NerdWallet account, but I'm unable to find it on the list.
Tracking my spending
- The Wealth section has my account category wrong!
- How do I edit or remove a bill?
- How do I add my bills?
- How can I remove an account from my spending and balance calculations?
- Some of my transactions are not showing up. How do I get this fixed?
- I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
Home value
NerdWallet's Money Transfer Service
- I want to transfer from my savings account. Why can't I?
- I want to transfer my money to a non-savings or checking account. Can I?
- I'm trying to transfer a smaller amount than is in my account. Why am I being told I have an insufficient balance?
- Why was my bank account unlinked from NerdWallet's money transfer service?
- Why couldn't you verify my information?
- Why am I seeing a message that the name I've entered doesn't match the name on my bank account?
Rewards
- What happens to my cash back if I close my NerdWallet account?
- How do I earn extra cash back with NerdWallet?
- How do I start earning cash back with NerdWallet?
- How many cards can I sign up?
- What is my primary card, and how do I change my primary card?
- Why isn't my card eligible to earn extra cash back?
Billshark
- How do I negotiate a bill with Billshark using my NerdWallet account?
- Billshark negotiated a bill for me, but I don't see the new rate reflected on my bill.
- How can NerdWallet help me negotiate my bills?
- How much does it cost for Billshark to negotiate my bills?
- How much money could I save from Billshark’s services?
- How do I cancel a negotiation with Billshark?