My NerdWallet account
Learn about the features of your account, from signing up to viewing your cash flow and credit score.
What's new?
Signing up for an account
Logging in to my account
- I forgot the password to my NerdWallet account. How can I reset it?
- Why did I receive a message saying that there's been a new login to my account?
- I added Apple sign-in to my NerdWallet account and now my bank accounts/credit score have disappeared - help!
- I signed up using Apple ID. Can I change the email associated with my NerdWallet account?
- How can I remove my Apple ID from NerdWallet?
- How can I sign up for NerdWallet using my Apple ID?
Managing my NerdWallet account
- How can I unsubscribe from NerdWallet emails?
- How can I add an additional user to my NerdWallet account?
- How can I change the phone number associated with my account?
- What is the California Consumer Privacy Act ("CCPA") and how can I make a CCPA request?
- I'd like to remove all my information from NerdWallet, per the GDPR.
- How can I request new features?
My net worth
My credit score and credit report
- Why can't I see my credit score on NerdWallet?
- I've reviewed my credit report and found some wrong information. How do I dispute it?
- My credit score dropped and I'm not sure why.
- I made a typo while entering my information to view my credit score!
- How do I print my credit report?
- Your credit simulator said that applying for credit would help my credit score, but it dropped instead!
Linking my bank accounts
- I tried to link a bank account to my NerdWallet account, but am getting an error message. What should I do?
- I'm re-linking my bank account. Why am I being told you can’t access one of my accounts?
- I'm re-linking my bank account. Why am I being told some of my account info may not carry over?
- I successfully linked my bank but some or all of my accounts aren't showing up.
- When I try to link more than one account from the same bank, one of them disappears!
- Why is my phone number invalid for text verification?
My cash flow
- My bank account category is wrong!
- How do I edit or remove a bill?
- How do I add my bills?
- How can I remove an account from my spending and balance calculations?
- Some of my transactions are not showing up. How do I get this fixed?
- I’m seeing a transaction that I didn’t make in my account. Why is this showing up?
Home value
NerdWallet's money transfer service
- I want to transfer my money to a non-savings or checking account. Can I?
- I'm trying to transfer a smaller amount than is in my account. Why am I being told I have an insufficient balance?
- Why was my bank account unlinked from NerdWallet's money transfer service?
- Why couldn't you verify my information?
- Why am I seeing a message that the name I've entered doesn't match the name on my bank account?
- I already linked my bank account. Why is NerdWallet asking me to link it again?
Billshark
- How do I negotiate a bill with Billshark using my NerdWallet account?
- Billshark negotiated a bill for me, but I don't see the new rate reflected on my bill.
- How can NerdWallet help me negotiate my bills?
- How much does it cost for Billshark to negotiate my bills?
- How much money could I save from Billshark’s services?
- How do I cancel a negotiation with Billshark?