If you reach out to NerdWallet's support team with a technical issue, we may ask you to try one or more of the below steps in order to narrow down potential underlying issues.
Taking a screenshot
On an iPhone or iPad
- If you own an Apple device that still has a Home button (like the 2020 iPhone SE), hold down the sleep/wake button and press the Home button to take a screenshot. You will hear a camera shutter (if your sound is on) and see a "flash" on the screen. The screenshot will then appear in your camera roll and in the Screenshots album.
For devices without a Home button—the iPhone X, 11, and 12 lines, and newer iPad Pro and iPad Air devices—hold down the side button to the right of the screen (top button on an iPad) and the volume up button at the same time.
If you use an Apple Pencil with iPadOS, you can take a screen grab with the drawing tool. Swipe up from the bottom corner with the Apple Pencil to capture the image. You can also choose between your current screen or the entire page, even after the picture has been taken.
- Most Android devices should be able to take screen grabs by holding down the power and volume down buttons, though holding the power and home buttons (if your device has a physical button) may also work.
On a Mac
- Use Command+Shift+3 to capture the entire screen. If you only want part of the screen captured, Command+Shift+4 will turn the cursor into a crosshair. Select the section of the screen you want to capture.
On a PC
- Hit the PrtScn button to take a screenshot of the entire screen
Using NerdWallet through a private browser
Accessing your NerdWallet account via a private browser can help identify or rule out browser-related technical issues.
Windows, Linux, or Chrome OS: Press Ctrl + Shift + n
Mac: Press ⌘ + Shift + n
Clearing your browser cache
Scroll down to find instructions for your browser of choice.
- On your computer, open Chrome.
- At the top right, click More .
- Click More tools Clear browsing data.
- At the top, choose a time range. To delete everything, select All time.
- Next to "Cookies and other site data" and "Cached images and files," check the boxes.
- Click Clear data.
In the Menu bar at the top of the screen, click and select .
- Select the panel.
- In the Cookies and Site Data section, click Clear Data.
Safari on your Mac
- In the Safari app on your Mac, choose History > Clear History.
- Click the pop-up menu.
- Choose how far back you want your browsing history cleared.
Safari on your mobile device
- Go to Settings > Safari
- Tap Clear History and Website Data