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I'm re-linking my bank account. Why am I being told you can’t access one of my accounts?

  • Updated

If your bank account has become unlinked you may be prompted to re-link it through our new account-linking partner, Plaid. In rare cases, fewer accounts may be available to show on NerdWallet. For example, if you have a credit card, checking account, and savings account all with the same financial institution, you may only see information about your checking and savings accounts moving forward.

NerdWallet shows users a message before you proceed with the re-linking process to let you know which accounts will not be supported. We encourage you to proceed; otherwise your account will remain unlinked.

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    Travis Taylor

    In my case it's saying it can't link either my checking or shared savings, i.e. my only two accounts. Is that expected?

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    Travis Taylor

    This is true for another bank account I tried too. Seems like a bug

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