How can we help you?

Type a word or phrase below to search topics in our help center.

When I try to link more than one account from the same bank, one of them disappears!

  • Updated

For security reasons, NerdWallet's registered users are only able to link one user profile per bank. 

If you typically access multiple accounts on your bank's website using a single set of log credentials, you'll be able to see all of those account on NerdWallet. However, our site is not able to accept more than one username and password combination at a time for any single bank.

Here are a couple of options we recommend:

  • Connect whichever account is more important.
  • Reach out to your bank to see if there may be a way to view both these accounts using the same login information.

Comments

1 comment

Sort by Date Votes
  • Avatar
    Menghan Wang

    This restriction makes NerdWallet useless to me. My husband and I have our own individual account at the same banks, but only one can be linked. The dashboard with a single account makes no sense as we plan our finance on a family basis. 

    1
    Comment actions Permalink

Please sign in to leave a comment.

Related articles

Still can’t find what you’re looking for?

Let us know and someone from NerdWallet will get back to you.

SUBMIT A QUESTION