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Why couldn't you verify my information?

June 26, 2021 19:06
Updated

This message means that Dwolla could not verify your identity as needed to securely conduct your transfer. Protecting you against fraud is our number one priority.

This means you won’t be able to use NerdWallet’s money transfer service. You can continue to use other features on NerdWallet.

Comments

4 comments

Jeanne Andres

June 22, 2021 18:45
How do I fix this so I can be verified and be able to use this service?
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Jeanne Andres

June 22, 2021 19:13
I received an email that I was verified thru Dwolla and good to go but when I log in my account says I'm not verified. I would like this fixed please
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Sara

June 23, 2021 21:11
Hi Jeanne,

Thanks for your question! A member of our support team will be reaching out to you via email to help get to the bottom of this. Please keep an eye out for an email from support@nerdwallet.com in the next day or so.
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Carson LaRussa

June 26, 2021 19:05
Same question for me. Can’t transfer funds and the reason is because I cannot be verified. After putting in my SSN and multiple bank accounts, how can I not be verified??
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