When you’ve specifically chosen a provider based on earning cash back, missing transactions can be frustrating!  If you find that you’re missing any transactions, we recommend checking a couple of items first.

First steps

How long has it been?

Earnings can take two to nine days from the date of purchase to show up. Different merchants run their credit reports at different times, so it might take a little longer for some venues to post the cash back.

What card did you use?

Not every merchant accepts all cards for the cash back program. Before you go to a venue, check their profile page to make sure the card you use is accepted. If the card you used is not listed, then you cannot get cash back on that transaction.

I’ve confirmed the above. Now what?

If you still don’t see your transaction after nine days, you used a listed card, and that card was enrolled in the program, please email us at support@nerdwallet.com. We'll need to know the date of the transaction, the card you used, and any other information that may be helpful - for example, a scan of the receipt or a screenshot of the processing information on your credit card statement can be especially helpful.