Getting Started

What is Subscription Manager?

Subscription Manager is a comprehensive solution for managing all your recurring bills and subscriptions, including streaming services, utilities, loans, gym memberships, and more. It provides a dashboard for easy monitoring and optimization of your recurring expenses.

How do I sign up for Subscription Manager?

You automatically get access to ScribeUp Subscription Manager through NerdWallet Plus! Look for the subscription management section or widget on your account page to get started.

Tracking Subscriptions and Bills

How can I view my current subscriptions and recurring bills?

In the Subscription Manager dashboard, you'll find a comprehensive list of all your subscriptions and recurring bills, including details like service name, billing frequency, amount, and next charge date,

Which subscriptions do you track?

We track any recurring bill or subscription paid for any account connected to NerdWallet, ensuring you have complete visibility over your financial commitments.

Is there a way to track the cost of my subscriptions and bills over time?

Yes, Subscription Manager provides insights into your overall spending on subscriptions and recurring bills over time, helping you identify trends and potential savings opportunities.

Do you find every subscription and bill?

While Subscription Manager aims to identify as many recurring charges as possible, there may be instances where certain subscriptions or bills are not detected. You can manually add any missing items to your dashboard.

What should I do if I find an unauthorized subscription or bill?

If you discover an unauthorized charge, you should immediately contact the service provider to dispute the charge and cancel the subscription. Subscription Manager can assist you in identifying and managing these situations.

How is the monthly spending calculated?

The monthly spending is calculated by averaging the expected spend of all active subscriptions over a month. For example, it would multiply weekly subscription charges by 4 to estimate a full month's cost, add monthly subscription charges directly, and divide yearly subscription charges by 12. This method provides a comprehensive view of your expected average monthly expenses across all subscription types.

What does Active or Inactive mean?

'Active' status indicates that the subscription is currently being paid for and tracked. 'Inactive' means the subscription is not active or we believe it's no longer in use

How can I mark a subscription as Active?

To mark a subscription as active, simply click into the subscription on your dashboard and select "Mark Active." We will resume tracking it for you.

How can I mark a subscription as Inactive?

To deactivate tracking for a subscription, click into the subscription and select "Mark Inactive." We will cease tracking unless it's detected as reactivated.

How can I remove a subscription from my dashboard?

To remove a subscription, click into the subscription details and select "Remove from Dashboard." Please note, once removed, it cannot be re-added through the dashboard.

How can I edit a subscription if I want to change the information?

To edit subscription details, please submit a support request through our platform. Our team will assist you with the necessary updates to ensure accurate tracking.

Scanning External Accounts

How does Subscription Manager find subscriptions and bills from other accounts?

Subscription Manager uses advanced scanning technology to detect recurring charges across your linked financial accounts, ensuring a comprehensive view of your subscriptions and bills.

What if I scan an external account and find no subscriptions?

If no subscriptions are found after scanning an external account, it may mean that there are no recurring charges associated with that account. You can try linking additional accounts or manually adding any missing subscriptions.

How many accounts can I connect to Subscription Manager?

There is no specific limit to the number of accounts you can connect to Subscription Manager. However, connecting too many accounts may affect the performance and speed of the scanning process.

Canceling Subscriptions and Bills
How do I cancel a subscription or bill through Subscription Manager?

Subscription Manager offers both Managed Cancellation and Self-Service Cancellation options. You can initiate the cancellation process directly from the dashboard.

How long does it take to cancel a subscription through Subscription Manager?

The cancellation process can vary depending on the service provider. Managed cancellations are typically processed within a few minutes, while self-service cancellations depend on your interaction with the service provider.

Which services can I cancel through Subscription Manager?

Subscription Manager supports cancellation for a wide range of services, including streaming platforms, utility providers, gym memberships, and more. The availability of cancellation options may vary depending on the service.

Do I receive confirmation after canceling a subscription through Subscription Manager?

Yes, you will receive a confirmation notification or email from Subscription Manager once the cancellation process is completed.

Can I reactivate a canceled subscription through Subscription Manager?

While Subscription Manager facilitates the cancellation of subscriptions, reactivation typically needs to be done directly through the service provider's platform or customer service.

Calendar Sync
How do I set up calendar reminders for subscription renewals or bill payments?

You can enable calendar sync in the Subscription Manager dashboard, which will automatically create reminders in your digital calendar for upcoming renewals or payments.

How often does the app sync with my calendar to update subscription events?

The app typically syncs with your calendar daily to ensure that subscription events are up-to-date. However, the frequency of syncing may vary depending on your settings and the platform you're using.

Is it possible to sync multiple calendars?

Yes, Subscription Manager allows you to sync subscription and bill events with multiple calendars, ensuring you have reminders across all your devices. To do so, just manually copy the calendar link and follow the instructions to subscribe to a new calendar within your email client.

Can I disable calendar integration for specific subscriptions if needed?

No, currently it is not possible to disable calendar integration for specific subscriptions. Calendar integration is managed at the account level to ensure a consistent experience across all your subscriptions.

Emails
What types of email alerts will I receive from Subscription Manager?

You'll receive various email alerts, including weekly subscription reports, cancellation status updates, and other personalized updates to ensure you’re getting the most out of your subscriptions and bills.

How can I unsubscribe from Subscription Manager emails?

You can unsubscribe from Subscription Manager Marketing emails by clicking the unsubscribe link at the bottom of any email or by adjusting your notification settings in the dashboard.

Other
What if I need help or have a question not covered in this FAQ?

If you have any questions or need assistance, you can contact Subscription Manager support at support@scribeup.io or click into the Support section within the dashboard (click on “More”, then click on “Support”).

Can I share my Subscription Manager account with family or friends?

While you can share certain subscription or bill details with family or friends, it's important to keep your login credentials secure and private. Subscription Manager accounts are intended for individual use.

Can I log in directly to Subscription Manager’s site?

Currently, direct login to the Subscription Manager site is not supported. Please access all services through your NerdWallet dashboard for integrated subscription management.

How can I provide feedback or suggest improvements for Subscription Manager?

We value your feedback and encourage you to share your suggestions for improvement through the feedback section in the dashboard or by contacting our support team at support@scribeup.io.

What happens to my data if I decide to stop using Subscription Manager?

If you decide to stop using Subscription Manager, your data will be securely stored in accordance with our privacy policy. You can request the deletion of your data by contacting our support team.