How do I pay my balance?
You can make payments and set up auto-pay in the ‘Payments’ section of the app.
What is my secure deposit account routing and account number?
You can view the routing number and account number of your secure deposit account within the app by navigating to SETTINGS > DEPOSIT ACCOUNT AND ACTIVITIES > ACCOUNT AND ROUTING NUMBERS.
When will my funds be available? / Where are my funds?
Deposits made to your secured deposit account are processed using the regular ACH timelines (2 business days for Next Day, or 4 business days for Standard ACH.)
For transfers initiated from external bank accounts, funds will be available the same day the transfer is received, typically 1-2 business days after it was initiated.
If the timeframe for a transfer has exceeded this length of time, please send us an email at cardsupport@nerdwallet1.zendesk.com or call the number on the back of your card and our Nerds will be happy to help!
When will my payment process?
Payments are processed 1 day after they are initiated.
How do I withdraw funds from my secure deposit account?
To withdraw funds from your secure deposit account you can initiate a transfer from within the app by navigating to SETTINGS > LINKED ACCOUNTS > NEW TRANSFER, or from your external account, which will vary by financial institution.
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