Where is my card?
It typically takes 10 business days for your NerdUp card to arrive. If you have not received your card after 10 business days, you can request a reissue from the ‘Settings’ section in the app by choosing the 'Report lost, stolen, or damaged card' option.
How do I activate my card?
You can activate your card by going to the ‘Settings' section of the app and choosing the "Activate physical card" option, or by calling the number on the back of your card.
How do I set or reset my card PIN?
You can set or reset your PIN in the ‘Settings' section of the app by selecting the, "Set card PIN" option, or by calling the number on the back of your card.
What’s the billing address associated with my card?
Your billing address is also your mailing address on file.
How can I change my mailing address?
To change your billing address please send us an email at cardsupport@nerdwallet1.zendesk.com or call the number on the back of your card and our Nerds will be happy to help! You will need to verify your identity and supply documentation to support your change of information request.
My card was lost or stolen. What should I do?
If your card was lost or stolen, you can request a new card immediately through the app in the SETTINGS menu by choosing the, "Report lost, stolen, or damaged card" option.
If fraudulent transactions were made on the card, call the number on the back of the card to open a transaction dispute.
How do I replace, reissue, cancel a card?
You can replace, reissue or cancel your card using the 'Report lost, stolen, or damaged card' or ‘Cancel card’ option under the ‘Settings’ menu.
How do I dispute a transaction that occurred on my card?
In the case of fraudulent transactions you can reissue the card immediately from the ‘Settings’ section of your account. You can also call the number on the back of your card to open a transaction dispute.
Note: A dispute cannot be initiated on a pending transaction. The transaction must be settled/complete before a dispute can be filed.
What is the status of my transaction dispute?
Transaction disputes can take up to 90 days after the dispute is filed to come to a resolution.
For status updates, call the number on the back of your card to reach the Dispute Resolution Team.
How do I change/update my name?
To change or update your name please send us an email at cardsupport@nerdwallet1.zendesk.com or call the number on the back of your card and our Nerds will be happy to help! Please note that if a card was issued with the old name, Bond will not automatically reissue the card upon name update.
Why did my card transaction get declined?
Transaction status and details can be viewed within the NerdWallet app by navigating to SETTINGS > OVERVIEW > TRANSACTIONS > SELECT TRANSACTION to see details.
If the transaction is not showing, this means the transaction failed at the Point-of-Sale or was blocked by the merchant before it was sent out to the network, in which case you’ll want to try the transaction again or reach out to the merchant for more information.
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