How to Unlock Your Account After Too Many Login Attempts

Who this is for:

Anyone who’s been locked out of their account due to multiple failed login attempts.

What this article covers:

If you’re seeing an error when logging in, this guide explains why it happens, what email to look for, and how to unblock your account quickly.

Why this happens

To help keep your information secure, our system temporarily locks accounts after too many failed login attempts. This is a common protection against unauthorized access.

You might see this error in the top right corner of the login page:

How to unblock your account

1. Check your email
   Look for an email from us with the subject line “Unlock your account.”
2. Click the link in the email
   This link will take you to a page that confirms your account is now unblocked.

   You'll see a message like this:

   
3. Try logging in again
   Once you see the unblocked message, you can return to the login page and sign in normally.

Common questions

What if I didn’t get the email?

• Check your spam or junk folder.
• Make sure you’re checking the inbox associated with your account.
• Still no email? Ask for a transfer to our human-powered queue.

What if the link doesn’t work?

• Make sure you're clicking the most recent email we sent.
• Try opening the link in a different browser.
• If it still doesn’t work, contact support.

Need more help?

Still stuck? You can ask for a transfer to a human agent in our AI chat modal. Our human support team is happy to help! You can expect a response by email within 24 hours.