If you’re trying to reset your NerdWallet account password, the final step in the process is answering the security question you set when you created your account. If you’re unable to remember the answer to your security question, it’s not possible for NerdWallet to provide you with the answer or ask you a different question.
There is a workaround that can help you regain access to your account: NerdWallet can close your account, which will allow you to re-register. This way, you'll be able to set up a new password and security question.
How to close your account:
- Email us at email@example.com letting us know you’d like to close your account because you’ve forgotten the answer to your security question. Please be sure to send this note from the email address you used to create your NerdWallet account.
- We’ll email you back to let you know as soon as we’ve closed your account.
- Then you can re-register here.