The first thing to note is that pending transactions might not show up on your account until they are posted (finalized) with the merchant’s bank. This usually happens within a couple days, but sometimes may take longer. To check if the transaction is posted and finalized, you'll want to log into your financial institution's account and review your running transactions.
Our platform also updates nightly, so some transactions that are finalized during the day may not show up until the following day.
If a transaction has posted for more than a day and is still not showing up on your account, please try unlinking your account, and then linking it again.
If you're using the mobile app, follow these steps:
- Click the "More" button in the lower right-hand corner
- Under "Manage accounts," click on the account you'd like to refresh
- Click the button with two blue arrows underneath to refresh the account
If you're accessing your account from a browser, follow these steps:
- Go to the "Accounts" section
- Under the account you'd like to refresh, click the blue, "Unlink" button
- Return to your "Spending" section
- Click the blue, "Link another account" button in the top right corner and follow the prompts to re-link your account
If this doesn’t work, send us a message with details (including any screenshots, if possible), and we’ll get our Engineering team to take a look!
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