I’m seeing a transaction that I didn’t make in my account. Why is this showing up?

The information you see in your account comes directly from the financial institution that you linked with NerdWallet. If you’re seeing a transaction that you don’t recognize, we recommend checking your statement on the financial institution’s own website, and contacting them directly if you believe that the charge is not valid. 

If you are seeing a transaction on your NerdWallet account, but cannot find it on your financial institution’s statement, please contact us with details. We’ll investigate!

Have more questions? Submit a request


Please sign in to leave a comment.
Powered by Zendesk