NerdWallet employees are not able to update the information on your credit report directly, but you can dispute inaccuracies with TransUnion, our credit score partner.
When you log into your NerdWallet account, the credit score and report information you're seeing is provided by TransUnion. TransUnion is our credit score partner, but NerdWallet cannot directly work with TransUnion on behalf of individual consumers to update your credit report. This means NerdWallet employees cannot correct your credit report information directly.
How to dispute inaccuracies
You can submit a claim on TransUnion’s website to dispute incorrect information on your credit report. Their Dispute Your Credit page is a great place to start.
If you’d like to speak with a TransUnion representative, you can find their contact information here.
You should also know:
- You’re entitled to a free copy of your credit report from all 3 credit bureaus once per year.
- Disputing errors can be a lengthy process, so we’ve created a step-by-step guide to Disputing Credit Report Errors.
- After filing a dispute, credit bureaus should respond to your request within 30 days under most circumstances.