This usually means your Social Security number (SSN) is already linked to a NerdWallet account using a different email address in our system.

If you’ve previously used our app, you'll want to make sure you're using the same information if you sign in on our website.

You also might have created an account when you went through pre-qualification forms on different parts of the site (like our personal loan matching form, for example).

You can only have your SSN linked to one NerdWallet account, so if you don't know the login information for the referenced other account, you'll want to close that account. We can help with that - simply chat with us or send an email to support@nerdwallet.com and let us know what's going on. We're happy to help!

If you do know the login information for the referenced account, you can either choose to use that account or close it and use your new one.  For more information on how to close your NerdWallet account, please see this article: https://support.nerdwallet.com/hc/en-us/articles/115001636783-Close-Delete-or-Deactivate-My-NerdWallet-Account